Question 1

Is Cognigy ISO 27001 certified?

Accepted Answer

Yes. Cognigy holds ISO/IEC 27001:2022 certification for its Information Security Management System, listed on its Trust Center at trust.cognigy.com. The certificate covers Cognigy's cloud and corporate environments. Cognigy also holds ISO/IEC 27701 (privacy information management) as an extension of the same framework.

Question 2

Is Cognigy SOC 2 compliant?

Accepted Answer

Yes. Cognigy completed a SOC 2 Type II audit performed by KirkpatrickPrice, and the report is available through its Trust Center under NDA. SOC 2 Type II tests controls over a monitoring window rather than at a single point in time, which is the report type regulated buyers should request.

Question 3

Does Cognigy have ISO 42001 (AI management) certification?

Accepted Answer

Yes. Cognigy is certified to ISO/IEC 42001:2023, the international standard for AI management systems. ISO 42001 is the AI-specific governance certification that several vendors on this site do not yet hold, and it is one of the secondary certifications this site accepts alongside ISO 27001 and AIUC-1.

Question 4

Does Cognigy have BSI C5 and TISAX?

Accepted Answer

Yes. Cognigy's Trust Center lists a BSI C5 attestation (the German federal cloud-security criteria catalogue, relevant for banking and insurance buyers) and TISAX (the automotive-industry information-security assessment). Together with ISO 27001 and SOC 2 Type II, these give Cognigy strong coverage for regulated and DACH-region procurement.

Question 5

Is Cognigy owned by NiCE?

Accepted Answer

Yes. NiCE (Nasdaq: NICE) closed its acquisition of Cognigy on 8 September 2025 and Cognigy now trades as NiCE Cognigy. Per NiCE's closing announcement, Cognigy is sold both as part of the unified NiCE CXone platform and as a standalone offering, and Cognigy GmbH is named as a 2025 acquisition in NICE Ltd's Form 20-F for the year ended 31 December 2025. Cognigy's certifications were re-verified in October 2026 and are unchanged, but the contracting entity, roadmap, and support terms now sit with NiCE.

Question 6

How many of the seven criteria does Cognigy pass?

Accepted Answer

Seven of seven. Cognigy clears the security floor (SOC 2 Type II plus ISO 27001, ISO 42001, ISO 27701, BSI C5, and TISAX), publishes named reference customers including Lufthansa, Toyota, Bosch, and Henkel, has a data residency and training opt-out statement, an SLA-backed outcome model, more than six months in production (founded 2016), and a public team page with named founders.

Is Cognigy ISO 27001 certified? Yes, ISO/IEC 27001:2022, plus SOC 2 Type II and ISO 42001.

Cognigy

Security Certifications

Public Reference Customers

Pricing Transparency

Data Residency and Training Opt-Out

Outcome Accountability

Time in Market

Team Composition