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VettedAIAgents
C

Cognigy

7/7 criteria
Customer Service / Contact Center
Vetting last reviewed April 2026

7-Criterion Scorecard

✓
Security Certifications
✓
Public Reference Customers
✓
Pricing Transparency
✓
Data Residency + Training Opt-Out
✓
Outcome Accountability
✓
Time in Market
✓
Team Composition
✓

Public Reference Customers

✓

Data Residency and Training Opt-Out

Regions: US, EU, APAC

Training opt-out: Yes, available

Retention: Per DPA

trust.cognigy.com
✓

Outcome Accountability

Model: SLA-backed platform

Published SLA on uptime and accuracy benchmarks

www.cognigy.com
✓

Time in Market

Founded: 2016

Public launch: 2016

Customers (min triangulated): 1,000+

✓

Team Composition

Founders: Philipp Heltewig, Sascha Poggemann, Benjamin Maier

www.cognigy.com/about

For detailed pricing and comparison data for Customer Service/Contact Center vendors, see AI Agent for Customer Service pricing comparison.

Vendor at a Glance
Cognigy
Score7 of 7
VerticalCustomer Service, Contact Center
Founded2016
PricingContact sales
ISO 42001Yes
SOC 2 T2Yes
ReviewedApril 2026
Editorial vetting, not compliance certification. Verify before purchase.
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