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Compliance snapshot, reviewed April 2026

Is Cognigy ISO 27001 certified? Yes, ISO/IEC 27001:2022, plus SOC 2 Type II and ISO 42001.

Cognigy’s Trust Center lists ISO/IEC 27001:2022 and ISO/IEC 27701 certificates, a SOC 2 Type II report (audited by KirkpatrickPrice), ISO/IEC 42001:2023 (the AI management standard), plus a BSI C5 attestation and TISAX. It clears the security floor and, with named references and a public team, passes all seven of our criteria, 7 of 7.

ISO 27001 / 27701
Yes (2022)
SOC 2
Type II
ISO 42001 (AI)
Yes (2023)
BSI C5 / TISAX
Yes

Source: trust.cognigy.com (ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, SOC 2 Type II, BSI C5, TISAX) and Cognigy’s SOC 2 Type II announcement. Editorial vetting, not a compliance certification; verify directly before purchase.

C

Cognigy

7/7 criteria
Customer Service / Contact Center
Vetting last reviewed April 2026

7-Criterion Scorecard

Security Certifications
Public Reference Customers
Pricing Transparency
Data Residency + Training Opt-Out
Outcome Accountability
Time in Market
Team Composition

Public Reference Customers

Data Residency and Training Opt-Out

Regions: US, EU, APAC

Training opt-out: Yes, available

Retention: Per DPA

trust.cognigy.com

Outcome Accountability

Model: SLA-backed platform

Published SLA on uptime and accuracy benchmarks

www.cognigy.com

Time in Market

Founded: 2016

Public launch: 2016

Customers (min triangulated): 1,000+

Team Composition

Founders: Philipp Heltewig, Sascha Poggemann, Benjamin Maier

www.cognigy.com/about

For detailed pricing and comparison data for Customer Service/Contact Center vendors, see AI Agent for Customer Service pricing comparison.

Vendor at a Glance
Cognigy
Score7 of 7
VerticalCustomer Service, Contact Center
Founded2016
PricingContact sales
ISO 42001Yes
SOC 2Yes
ReviewedApril 2026
Editorial vetting, not compliance certification. Verify before purchase.