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VettedAIAgents
C

Cresta

7/7 criteria
Contact Center
Vetting last reviewed April 2026

7-Criterion Scorecard

✓
Security Certifications
✓
Public Reference Customers
✓
Pricing Transparency
✓
Data Residency + Training Opt-Out
✓
Outcome Accountability
✓
Time in Market
✓
Team Composition
✓

Public Reference Customers

✓

Data Residency and Training Opt-Out

Regions: US, EU

Training opt-out: Yes, available

Retention: Per DPA

trust.cresta.com
✓

Outcome Accountability

Model: Published accuracy benchmarks

Published conversation quality and accuracy benchmarks with SLA

cresta.com
✓

Time in Market

Founded: 2017

Public launch: 2018

Customers (min triangulated): 200+

✓

Team Composition

Founders: Zayd Enam, Sebastian Thrun

cresta.com/about

For detailed pricing and comparison data for Contact Center vendors, see AI Agent for Customer Service pricing comparison.

Vendor at a Glance
Cresta
Score7 of 7
VerticalContact Center
Founded2017
PricingContact sales
ISO 42001Yes
SOC 2Yes
ReviewedApril 2026
Editorial vetting, not compliance certification. Verify before purchase.
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