D
Decagon
7/7 criteriaCustomer Service
Vetting last reviewed April 2026
7-Criterion Scorecard
✓
Security Certifications
✓
Public Reference Customers
✓
Pricing Transparency
✓
Data Residency + Training Opt-Out
✓
Outcome Accountability
✓
Time in Market
✓
Team Composition
✓
Public Reference Customers
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✓
Pricing Transparency
Contact sales(est. from USD 95,000 per year (triangulated))
Model: Per conversation / custom
www.vendr.com/buyer-guides/decagon✓
Data Residency and Training Opt-Out
✓
Outcome Accountability
Model: Per-conversation / outcome-based
Charged per resolved conversation with defined outcome SLA
decagon.ai✓
Time in Market
Founded: 2023
Public launch: 2023
Customers (min triangulated): 50+
✓
Team Composition
Founders: Jesse Zhang, Ashwin Sreenivas
decagon.ai/aboutFor detailed pricing and comparison data for Customer Service vendors, see AI Agent for Customer Service pricing comparison.
Vendor at a Glance
Decagon
Score7 of 7
VerticalCustomer Service
Founded2023
PricingContact sales
ISO 42001Yes
SOC 2 T2Yes
ReviewedApril 2026
Editorial vetting, not compliance certification. Verify before purchase.